🔄 Refund & Return Policy
🛍️ Standard Products
- Return Window: You can return non-custom items within 14 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and in resellable condition.
- Process: Contact us at info@moldartdesign.com before returning any items to receive approval and return instructions.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the item arrived damaged.
- Refunds: Refunds are issued once the returned item is received and inspected.
🎨 Custom Orders
- Non-Returnable: Custom-made products are non-refundable and non-returnable, as they are made specifically to your wall dimensions and design.
- Exceptions: If your custom item arrives damaged or incorrect, we will replace the affected pieces at no additional cost.
📦 Damaged or Incorrect Orders
- Notification: If your order arrived with damage or missing pieces, please notify us within 48 hours of delivery.
- Required Information: Provide your order number, a clear photo of the issue, and measurements of any damaged parts (if applicable).
- Resolution: We'll do our best to ship replacements within 1 business day.
💳 Refund Processing
- Method: Approved refunds are processed to your original payment method.
- Timeline: Depending on your bank/payment provider, it may take 3–7 business days to appear in your account.
❓ Need Assistance?
We're here to help! For return requests or questions about your order, contact us at: info@moldartdesign.com
